What we ask for
- Closed tickets. The ticket text, the terminal, when it opened and closed, and the recorded root cause and action. This is the one thing we can't do without.
- Terminal logs. From a few hours before each ticket to when it closed, as you collect them today.
- Anything else you have. Command outputs, the configuration at the time, fleet metrics for the same beam, and network events. If something is missing, the agent says so instead of guessing.
Try to include a mix of causes, and tickets where a technician visit didn't fix the problem.
Start with ten tickets
If 50 to 100 tickets is too much for now, start with ten. Choose difficult ones, or ones where a visit didn't fix the problem. Ten are enough to show whether the full pilot is worth it.
Your data
You anonymize the data before it leaves your network. Names, vessels and identifiers are replaced with consistent pseudonyms, and the technical values stay as they are. We use the data only for the pilot and delete it afterwards. The agent only reads. It never connects to your network, your terminals or your NMS.
Ready to try it?
Write to us and we'll send the full data request, with the file formats and the anonymization details.